Office Policies
At Clarence Street Dental we understand the importance of communication between our team and our patients. Our office policies are communicated to all new patients so they know what to expect when becoming a patient at our office.
Cancellation
We know life happens, so don’t worry if you can’t make your appointment. All we ask is that you let us know at least 24 hours before your appointment so that we can offer it to another patient. Call us at 519-756-8080 to cancel or reschedule. ***Please note that cancellations are only accepted during our regular office hours.
Payment
Payment is due at time of service via Visa, MasterCard, Debit, Cash, Cheque, or E-transfer. We will submit your insurance claim on your behalf and your insurance company will then reimburse you directly. Registering for direct deposit will have your money back faster, typically within 24-48 hours, while cheque payments are sent back within 3-5 business days.
Insurance
Because each insurance policy is unique, we do not have the ability to know and understand each one. Therefore, we ask that you are aware of your own coverage before booking any appointments. Any differences not covered by your insurance company would be your responsibility. We thank you for your understanding
Piercings
Please note that if x-rays need to be taken at your appointment, ALL facial piercings must be removed prior to your appointment start time. If you are unsure if any will be taken, please ask when booking your appointment.