Meet our Patient Coordinators
Cindy
Office Manager (Clinic) and Hiring ManagerCindy started working at Clarence Street Dental Group in March 2014. She is one of our clinic managers and the patient coordinator for Dr. Wong in the Oral Surgery department. As a patient coordinator, Cindy serves as a concierge for her patients and walks them through step by step what to expect before scheduling appointments, which includes discussing insurance and financials. Cindy also coordinates sedation appointments for our oral surgeons and general dentists with our registered nurse, Amy, and anesthesiologist, Dr. Namazie. What Cindy loves most about Clarence Street Dental Group is having the ability to have a work-life balance. When Cindy’s not in the office you will find her shopping or at home with her husband, Garrett, and two children, Koen and Harlyn. On weekends Cindy enjoys good music, red wine, charcuterie boards, and disco dance parties with her children, friends, and family!
Heidi
Office Manager (Analytics) and Patient CoordinatorHeidi started working here in August 2009. On a day-to-day basis she helps patients review and decide on their treatment options, helps them work with their dental coverage, and make the appropriate financial arrangements that suit their needs. She loves working at CSDG for the family atmosphere as she comes from a large family and loves that she has an extended family here. She loves spending time with her husband and two daughters, as well as her family and friends. She enjoys playing soccer, going on vacation, and shopping.
Jessie
Patient CoordinatorJessie graduated as a dental assistant (level 2 certified with NDAEB) from Westervelt College, after completing her Bachelor’s Degree at Toronto Metropolitan University with a biology major/psychology minor. She loves that at Clarence Street Dental there is a positive team experience and everyone is encouraged to further their education and learning. Along with her dental assisting role, Jessie has also joined our patient coordinator team. Her interests include all things teeth & Disney!
Kelly
Patient CoordinatorWith 30 years in the dental field, Kelly enjoys working as a patient coordinator, dedicated to making smiles brighter. She is a certified level II dental assistant, and currently works with our orthodontic team. Kelly began her journey at CSDG in January 2025, and loves how the team works together so effectively to accomplish whatever needs to be done. She is a proud mom of three amazing daughters and has a grandson she cherishes. Kelly loves exploring the world with her husband during their adventures together. #DentalExpert #FamilyFirst #TravelEnthusiast
Leese
Patient CoordinatorLeese began working at Clarence Street Dental in September 2024. She graduated from Medix College in 2008 after completing the Intraoral Dental Assisting Level ll program. Leese welcomes the opportunity to create meaningful connections with patients and finds fulfillment in helping to maintain their health by having a direct, positive impact on their lives. She loves that CSDG constantly strives to improve patient experiences and cultivates a positive team culture. Outside of work, Leese enjoys weightlifting, puzzles, crafting, cooking, creating digital art, and spending time with her family.
Lisa
Patient CoordinatorLisa told her family that she would become a dental assistant ever since she was three years old when she would play with her Play-Doh dentist kit. Lisa pursued her dental dream, and graduated in 1993 from assisting school. In 1994 she moved to the United States and worked in many areas of the dental field, including Prosthodontics, Endodontics, and Orthodontics. She moved back home in 2015 and has worked at Clarence Street Dental ever since. In all her years as a dental assistant, she says she has never been part of such an amazing day that helps so many people. Coming in second, her most memorable accomplishment is volunteering with her dental office in Nashville by doing two root canals on a snow leopard so he could eat properly again! Lisa spends her free time with her teenage boys and enjoys going to see concerts with them.
Lisa
Patient CoordinatorLisa started at Clarence Street Dental in January 2019. She loves that every day she is presented with new challenges and situations which help her stay focused and engaged. She says working here gives her independence, flexibility, motivation, and satisfaction. When she’s not at the hockey rink cheering on her kids, she’s going on all sorts of adventures with her family.
Steph
Patient CoordinatorSteph started at Clarence Street Dental in October 2013, working as a dental assistant for several years before becoming a patient coordinator. She also works directly with our in-house periodontist. Steph understands there is life outside coming to the dentist and enjoys helping our patients find the balance while still being able to improve their oral health. Steph enjoys spending time with her husband and children, cycling, sewing, and gardening.