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Dental Emergencies

Dental emergencies seem to happen at the worst of times! That’s why our team is trained to treat dental emergencies as quickly as possible. We know how hard it can be to take time off work or school for an unexpected trip to the dentist. Our convenient early morning, late evening, and weekend hours help make it easy to squeeze a last minute dental visit into your busy family schedule. And our easy-to-use text message hotline allows you to chat directly with one of our dentists if your emergency happens after hours!

We treat all different types of dental emergencies:

– Broken teeth
– Toothaches
– Swelling
– WSIB cases
– Facial trauma, including sport and vehicle

Clarence Street Dental operates a text message hotline for our patients who experience dental emergencies. We can give advice, call in prescriptions, and book you an appointment to be seen.

Before texting the hotline please read all of the information below!

A true dental emergency is classified as the following:

– Involves the teeth, gum, or bones surrounding the teeth
– Pain that is NOT controllable with over-the-counter medication (such as Tylenol/Acetominaphen, Advil/Ibuprofen, Aleve/Naproxen)
– Bleeding that cannot be controlled or stemmed by pressure
– Facial trauma (fall, car accident, workplace injury)
– Dental trauma (chipped, broken, or lost teeth)

If you are experiencing a true dental emergency, please text us the following information:

– Your full name
– Whether you are a current or new patient
– A brief description of your primary concern
– When and how it started

If we need to call in a prescription for you, please have the following information readily available:

– Your full name
– Your address
– Your date of birth
– The address & phone number of your pharmacy
– Any allergies to any medications or drugs
– If this is a prescription for a child, please have their weight in kilograms

Please only text the hotline if you believe your issue cannot be managed at home and you need to be seen by or speak with a dentist.

You may not receive an immediate response if your message is received during overnight hours. We monitor the hotline as best as we can – please be patient!

If your issue has been ongoing for quite some time and is not acutely severe, please call us during regular business hours at 519-756-8080.

If you feel as though you are in dire need of care that is an immediate threat to life, please proceed immediately to the Emergency Room at your nearest local hospital.

The emergency hotline is NOT meant to be used for:

– Scheduling or cancelling routine or planned appointments
– Receiving treatment estimates or quotes
– Receiving advice on a non-emergency issue

Real-life Emergency Hotline Patients

“My 4 year old was hit in the face tonight and I was hoping she could be seen tomorrow. One tooth was loose and she damaged the gums over her teeth. A dentist responded over the emergency hotline and booked her in with their pediatric specialist. I can’t tell you how much I appreciated being able to speak to someone about this outside of office hours.”

“My 9 year old daughter broke her front adult tooth and was in excruciating pain. A dentist texted me back within half an hour, booked her for first thing the next morning, and gave me advice on how to take care of the area until her appointment.”

“My son got his tooth capped last year and has been complaining on and off for the last few weeks about pain. It got worse last night and I had to give medication to get him to sleep. I sent a message to the emergency text message hotline and a dentist called me within a few hours.”

“I was playing hockey and got a stick to my mouth. I lost one full tooth and half of another. I texted the emergency hotline and a dentist responded right away. They booked me an appointment the very next day and offered to give me a prescription to get me out of pain until my appointment”.

A First Aid Guide For Emergencies​

Cut or Bitten Mouth: Apply wrapped ice to bruised area. If bleeding, apply gentle pressure with clean gauze or cloth. If bleeding doesn’t stop after 10-15 minutes, or if heavy and can’t be controlled by pressure, go to the nearest emergency room or urgent care centre.

Permanent Tooth Knocked Out: Quickly locate the tooth and pick it up carefully, touching the crown (top) and not the root if possible. Rinse the tooth if needed, but don’t clean or handle it unnecessarily. If the tooth is whole (not broken or cracked), gently reinsert it in its socket. Hold the tooth in place by biting down on clean gauze or cloth. If you can’t reinsert it, transport it in a cup of milk or water. This helps keep the root alive until you can see us. Timeliness is crucial to help save the tooth!

Broken Tooth: Rinse dirt or debris from injured area with clean, warm water. Place a cold compress over injured area of face. Find and save any pieces of broken tooth that you can. See us immediately.

Toothache or Sore Gums: Thoroughly clean around sore area. Rinse by swishing warm salt water and/or try to dislodge trapped food or debris with dental floss. Don’t put aspirin directly on teeth or gums, but do take an over-the-counter pain reliever like ibuprofen to help ease the pain until you can see us. If your face is swollen, apply a cold compress or a bag of frozen peas.

Possible Broken Jaw: Try to keep the jaw from moving by using a towel, tie, or handkerchief. Get to the nearest emergency room or urgent care centre.

Bleeding After Baby Tooth Falls Out: Have the child bite down on clean, folded gauze or cloth over the bleeding area for 15 minutes. Repeat once if necessary, but call us if the bleeding continues.

Cold Sores / Canker Sores: Usually over-the-counter preparations bring relief until the sores heal. Because some serious diseases can begin as sores, let us know if the sores worsen and/or persist.​​

Have you scheduled your next appointment yet?